Return Policy

Track 'n Trade Charting Software & Plug-ins

Gecko Software offers full-access 14-day trials for all Track 'n Trade platforms, plug-ins, and data services allowing clients to explore products in their entirety, risk free with no credit card required and no commitment or obligation. Therefore, no returns are available after purchase of these items.

Educational Courses

Due to the nature of electronically delivered educational materials & time expended for mentoring services, Gecko Software does not offer refunds for the products purchased from the Educational Courses section or for one-on-one mentoring.

Live Seminars

Due to the advanced reservation and payment of accommodations, live seminar pre-registrations are unable to be refunded.

Data Service Billing

Data charges are billed according to the day that you purchased the service. For example, if you order a quarterly data service on June 22 your next billing date would be September 22 and so on. If you order on the 29-31st of the month, your renewal date is the 1st of the subsequent month of when it would normally be due to some months not having a 29-31. If you have any questions about your billing period, please contact us at 800-862-7193 ext. 4 or 435-752-8026 ext. 4 or by email at

Data Service Cancellations

A customer may cancel the auto-renewal data service at any time via email to No refunds are available after auto data service subscription charges. Once your data service is cancelled, the data service will still be usable until the expiration date.

 Annual & Prepaid Data Services

Gecko Software provides a full, no risk, 14-Day trial of our software including data services, therefore no refunds are available.

TradeMiner Software

No Trial can be taken in advance on the TradeMiner Platforms so Gecko Software, Inc. provides a 30-day money back guarantee. No Refunds are available on TradeMiner Upgrades and Data Cubes. You may request a return/refund at any time within 30 days after the purchase date. No refunds will be given on TradeMiner products after the 30-day period has lapsed. A customer may request a return/refund at anytime via telephone: 1.800.862.7193 ext. 4 or 435.752.8026 ext. 4.

TradeMiner Data Renewals

Renewal notifications are sent out 30 days prior to a renewal, customers may cancel their renewal service at any time. No refunds are available once a TradeMiner Data renewal has been processed. contact us at 800-862-7193 or 435-752-8026 at any time to modify your services.


Please Contact our Sales or Accounting Department at:

Toll Free in the US & Canada: 800-862-7193
Outside the US & Canada: 435-752-8026

By using this website and purchasing any products or services from Gecko Software, you agree to be bound by these terms and conditions and this refund policy.